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That way the cable and internet are both a year Rizzo: The Internet Code is only good for 6 months. Both pieces of info should help me in future negotiations. Have you had similar success haggling with your cable company or ISP? I also know that there are “codes” for both Internet and cable. However, you can check back on us again next quarter to check if there’s another promotion available to you.

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CSRs aren’t paid near what they should be, and probably don’t have the highest job satisfaction levels.

Rule number one is to overcome your fear and just ask. Being rude only infuses CSRs with the desire to deny your request.

Truth be told, I’m not sure that any of the techniques I used triggered the better offer, but I do know one thing — had I been afraid to simply ask for the price break, I would have never gotten one.

That request was denied (not to my surprise or dismay).

By the way, to properly close this chat room please click on the END SESSION button. I hope that you can find time in answering the 3 question survey after this chat. There are a few universal haggling techniques that are applicable to just about any price haggling scenario. Amazed at how simple it was to cut more than I was aiming for from my bill immediately, I asked for an even bigger cut.

So what can you take away from this chat transcript?

Rizzo: Yes, the offer that I have is also a Digital Preferred package. However, you can check back on us again next quarter to check if there’s another promotion available to you.” I now know that Comcast has promotions available on a quarterly basis.

That’s the best price I can offer you for internet.

I didn’t offer that right away, and it turned out that I didn’t need to. When I need to call back in, I now have two additional pieces of information that I can take into the negotiation process based on this statement form the CSR: “The Internet Code is only good for 6 months.

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